What is the Claim Process for Acko Car Insurance Policyholders?

Acko Car Insurance, a leading provider of motor insurance in India, offers a comprehensive and hassle-free claim process for its policyholders. With a wide network of cashless garages across the country, including major cities like Ahmedabad, Bangalore, Chennai, Gurgaon, and more, Acko ensures that policyholders can get their vehicles repaired quickly and efficiently. Here’s a step-by-step guide on how to file a claim with Acko Car Insurance:

Types of Car Insurance Claims

At Acko, there are primarily two types of claims:

1. Cashless Claims:

• With cashless claims, you can get your car repaired at any of Acko’s network garages.
• We directly pay the repair costs to the garage as per the policy terms.
• Take advantage of our free pick-up and drop facility in select cities.
• Instant claim settlements are available for minor damages, such as broken mirrors or dents on the bumper.

2. Reimbursement Claims:

• In this case, you inform Acko and get your car repaired at a garage of your choice.
• After the repair work is done, submit receipts of the repair cost.
• Log in to your Acko account via the website or mobile app to upload a copy of the repair invoices.
• Acko will reimburse the cost as agreed in the policy document.

Why is mParivahan App Important?

The mParivahan app is an important tool for Acko car insurance policyholders in the claim process. Here’s why:

1. Checking Insurance Status: Policyholders can use the mParivahan app to easily check the status of their car insurance policy, including the expiry date. This helps ensure the policy is active and valid when filing a claim.
2. Accessing Vehicle Documents: The mParivahan app allows policyholders to access their vehicle’s registration certificate and other important documents digitally. These documents are often required when filing a claim with Acko.
3. Verifying Vehicle Details: The app provides policyholders a way to verify the details of their insured vehicle, such as the registration number. This information is crucial when initiating a claim with Acko.
4. Convenience: By having access to their vehicle’s insurance and registration details through the mParivahan app, policyholders can quickly provide Acko with the necessary information to process their claim[5]. This streamlines the overall claim process.

In summary, the mParivahan app is a valuable tool for Acko car insurance policyholders, as it allows them to easily access and verify their vehicle’s insurance status and documentation – information that is vital when filing a claim with Acko. The integration of mParivahan into the Acko claim process enhances the overall convenience and efficiency for policyholders.

 Cashless Claim Process

Acko offers a cashless claim process for policyholders who have chosen to get their vehicles repaired at one of their network garages. This process is designed to minimize the financial burden on the policyholder and ensure that the vehicle is repaired quickly and efficiently. The process involves the following steps:

1. Contact Acko: Policyholders need to contact Acko’s customer care service to initiate the claim process.
2. Surveyor’s Visit: Acko’s surveyor will visit the accident site to assess the damage and discuss the repair work with the garage.
3. Repair Work: The garage will begin the repair work, and the policyholder will be notified about the approximate bill and the insurance coverage amount.
4. Settlement: The insurer will cover the expenses as per the inclusions and terms and conditions of the policy, and the policyholder will need to settle the balance amount, if any.

Reimbursement Claim Process

For policyholders who prefer to get their vehicles repaired at a garage not in Acko’s network, the reimbursement claim process is available. This process involves the following steps:

1. Contact Acko: Policyholders need to contact Acko’s customer care service to initiate the claim process.
2. Repair Work: The policyholder will get the vehicle repaired at a garage of their choice and keep all the bills and receipts.
3. Submission of Bills: The policyholder will need to submit the bills and receipts to Acko, along with other required documents.
4. Reimbursement: Acko will reimburse the policyholder for the expenses incurred, after subtracting the deductibles.

Track Your Claim in Real-Time

At Acko, we keep you informed about your claim status in real-time. Here are the channels we use to update you:

• SMS Notifications
• WhatsApp Updates
• Acko Mobile App Notifications
• Alternatively, you can track your claim by visiting our website, calling our customer support team, or writing to us at hello@acko.com.

Tips and Best Practices

To ensure a smooth and successful claim process, policyholders should follow these tips and best practices:

1. Intimate the Police: It is essential to file an FIR at the nearest police station if the vehicle is stolen or damaged by a third-party.
2. Keep Records: Policyholders should keep all the documents and records related to the claim, including the FIR, vehicle registration certificate, and driving license.
3. Communicate with Acko: Regular communication with Acko’s customer care service is crucial to ensure that the claim process is completed efficiently.

In conclusion, Acko Car Insurance‘s claim process is designed to be hassle-free and efficient, ensuring that policyholders can get their vehicles repaired quickly and with minimal financial burden. By following the steps outlined above and keeping the necessary documents and records, policyholders can ensure a successful claim process.

Navigating the Acko car insurance claim process is straightforward. Whether you opt for cashless repairs or reimbursement, we’re committed to providing efficient service. Trust Acko for hassle-free claims and peace of mind on the road.